All prices on this site are quoted in pounds sterling (£ or GBP). Payment will be made in pounds sterling and your credit card provider will automatically make the exchange for you, billing you in your own currency.
We accept payment via all major credit and debit cards, through Pay Pal. The confirmation email you receive will also be your official receipt. The security of our customers is paramount and the website is both secure and follows all guidelines on this issue.
The final price quoted on the payments page is the price of the goods including delivery to the stated destination. We use first class post in the UK You should allow up to 5 working days before despatch and then an appropriate time for the parcels to be delivered to your destination. International Customers Please contact us using the Contact form on the site to request shipping costs., before placing your order.
Damage in Transit, Returns and Refunds
If you do receive damaged goods, please retain all relevant documentation and Please contact us immediately. If you receive goods in damaged condition, that you deem as of unmerchantable quality, you must notify us by e-mail, post or telephone, within seven days of receipt of the goods. It is your responsibility to contact Royal Mail to make a claim for goods damaged in Transit.
Returns for Cancellations and Unwanted Items
If you change your mind about any items you have ordered from us, please notify us within 7 days of receipt and return the goods for a full refund. In this event we will not normally refund your return postage and again a refund can only be made by the same method as that used for the original purchase.
Postage cost regardless of size of order is £1.95 per order
Goods not Available for Shipment
Although we endeavour to keep reasonable stock of all of our products, it may be possible for some goods not to be in stock at the time you place your order. In the event that we cannot ship your goods within two working days of receipt of your order, we will contact you by email to advise you of the situation and ask whether we should proceed with the transaction.
We undertake to exercise all reasonable precautions to keep information supplied by customers strictly confidential. Any other information supplied to us may be stored on our computer system for our convenience, but will never be supplied to any outside agency.
We endeavour to provide the highest level of customer service. If something should go wrong please don't hesitate to contact Just Tracys'.
Our terms and conditions in no way affect your statutory rights as a consumer.